Responsible Gambling

Our Commitment to Responsible Gambling

Ffbet recognises gambling as entertainment and is committed to reducing gambling-related harm by providing tools, information and support to help players stay in control of their activity.

Age, Eligibility and Verification

Access to the Service is limited to individuals aged 18 years or older. We may request documentation to verify identity and age. Accounts determined to be operated by or on behalf of underage individuals will be closed and any winnings forfeited in accordance with our policy.

Managing Your Play: Personal Limits

You may establish self-imposed limits to manage your gambling activity. Available limit types include deposits, losses and session time, which can be set and adjusted by the account holder within defined intervals.

• Deposit limits: set a fixed amount per day, per week or per month.
• Loss limits: cap total losses within the chosen period.
• Time limits: cap the total time spent gambling in a session or over a day.

Player Protection Tools

We provide tools to help maintain control over gambling activity. Use Time-Out, Cooling-Off and Self-Exclusion as appropriate to your circumstances.

• Time-Out: a temporary restriction available for 7 days or 1 month. Activation is immediate via the account settings. During Time-Out, deposits, bets and access to products are blocked and Time-Out cannot be reversed prior to expiry.
• Cooling-Off: a longer cessation available for up to 6 months. During Cooling-Off, activity is blocked and deposits and bets are unavailable. Remaining balance may be withdrawn in accordance with withdrawal terms and the applicable rules. Re-entry remains blocked until expiry.
• Self-Exclusion: a formal exclusion from gambling on the Service for a defined period. Self-Exclusion applies to Ffbet only and does not automatically apply to other operators. Initiation requires a request with account details and a stated reason; after processing, login and withdrawal capabilities are restricted for the period. Any remaining balance is addressed in accordance with our policy.

Self-Assessment and Recognising Risk

We offer a voluntary self-assessment to help users identify signs of problematic gambling. Respond to the questions honestly. If the majority of responses indicate risk, consider taking a break or seeking professional guidance.

Support and Help

For assistance, contact our Customer Care Team by email or through Live Chat during standard support hours. We will protect your information and respond in line with our privacy practices. If you or someone you know is in immediate distress, seek local professional help.

Data Security and Privacy

Ffbet employs industry-standard security measures to safeguard personal data. Processing is conducted in accordance with our Privacy Policy and applicable laws, including measures for age verification, fraud prevention and monitoring to uphold a responsible gambling environment.